Frequently Asked Questions (FAQ)

Here are answers to common questions about shopping at celsura.store. Click the links to see full details where needed.

📦 Shipping

Q: How long does shipping take?

   US Orders: 8–12 business days

  Worldwide Orders: 10–18 business days
Orders are processed within 1–3 business days, and you’ll receive tracking details once shipped.

See our full Shipping Policy for more details.

Q: How much is shipping?

Free Shipping: On orders over $60

Orders under $60: shipping costs calculated at checkout

💳 Returns & Refunds

Q: What is your return policy?

You can request a return within 14 days of receiving your order.

Items must be unused, with tags, in original packaging, and with proof of purchase.

Read our full Refund & Return Policy.

Q: How do I start a return? 

Email zayovaluxe@gmail.com with your order details.

If approved, we’ll provide a prepaid return label and instructions.

Q: When will I get my refund?

Refunds are processed to your original payment method within 10 business days after we receive and inspect the returned item.

🛠️ Damaged or Wrong Items

Q: What if my item is damaged or wrong?

Contact us immediately at zayovaluxe@gmail.com.

We’ll arrange a replacement or refund at no extra cost.

🔐 Privacy & Security

Q: Is my personal information safe?

Yes! We use secure payment systems and never sell your data.

Learn more in our Privacy Policy.

📩 Contact

Q: How do I reach customer support?

Email: zayovaluxe@gmail.com

Support hours: Monday–Friday, 9 AM–6 PM EST (we respond within 24–48 hours)

Full contact info: Contact Information